Privacy Policy

1. Introduction

This Privacy Policy explains how MeepleNomads ("we", "us", "our") collects, uses, shares, and protects personal data when you visit meeplenomads.com (the "Site"), contact us, subscribe to our newsletter, or book a Trip with us.

2. Data we collect

We collect personal data that you give us directly, including:

• Contact form submissions: your name, email address, and the message you send us.
• Newsletter sign-ups: your email address.
• Trip bookings: your name, contact details, passport details (where required for bookings), dietary or medical information you choose to share, and payment information (processed by our payment provider - we do not store full card details ourselves).
• WhatsApp conversations: messages and contact information you share when you message us directly or join a trip group.

We also collect limited data automatically when you browse the Site, including:

• Device and browser information, general location, and pages visited, via Google Analytics.
• Anti-spam verification signals from Cloudflare Turnstile when you submit the contact form.

See our Cookie Policy for more detail on the cookies and similar technologies we use.

3. How we use your data

• To respond to enquiries and provide customer support.
• To process, confirm, and manage Trip bookings, including payments.
• To send trip-related communications (itineraries, updates, logistics) to confirmed travellers.
• To send our newsletter, where you've opted in - you can unsubscribe at any time.
• To keep the Site secure and prevent spam or abuse.
• To understand how the Site is used, so we can improve it.
• To comply with legal and accounting obligations.

4. Legal basis for processing

Where the UK/EU GDPR applies, we rely on the following legal bases:

• Contract: to process bookings and deliver a Trip you've paid for.
• Consent: for newsletter emails and non-essential cookies, which you can withdraw at any time.
• Legitimate interests: to respond to enquiries, keep the Site secure, and improve our services.
• Legal obligation: to meet tax, accounting, and other regulatory requirements.

5. Who we share data with

We share personal data only where necessary, with:

• Trip suppliers (accommodation, activity, and transport providers) so far as needed to deliver your Trip.
• Payment processors, to handle deposits and balance payments securely.
• Service providers who support our operations, such as email delivery, website hosting, analytics (Google Analytics), and spam protection (Cloudflare).
• Authorities, where required by law, or to protect our rights, safety, or property.

We do not sell your personal data.

6. International transfers

As MeepleNomads organises trips internationally, your data may be transferred to and processed in countries outside your own, including the trip destination and the countries where our service providers operate. Where required, we put appropriate safeguards in place for these transfers.

7. Data retention

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Booking records are typically retained for the period required by tax and accounting law; contact form and newsletter data is retained until you ask us to delete it or unsubscribe.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to, or ask us to restrict, certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Unsubscribe from marketing emails using the link in any newsletter email.

To exercise any of these rights, email us at [email protected]. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

10. Children's privacy

Our Site and Trips are not directed at children, and we do not knowingly collect personal data from children without appropriate parental or guardian involvement.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the most recent revision. We encourage you to review this page periodically.

12. Contact us

• Email: [email protected]
• WhatsApp: +971 50 177 2065
• Or use our contact form